In short: Open the FlexiRider customer app and go to your active order. Once a rider is assigned, you can follow their live location on the map, and every delivery ends with an OTP, photo or signature confirming it was handed to the right person.
How order tracking works
When you place an order or pickup request, FlexiRider assigns the nearest available rider. From that point, your order screen shows the rider's live location on a map, updating as they head to pickup and then to your drop location. You can see the order move in real time, the same way you'd track any live delivery.
Confirming your delivery arrived
When the rider reaches you, FlexiRider captures proof of delivery - a one-time password, a photo, or a signature, depending on the order. This closes the loop: instead of just trusting that a delivery happened, there is a record of what arrived, when, and to whom.
If something looks off
- No rider showing yet? Tracking starts once a rider is assigned - before that, the app shows your order status while it looks for the nearest available rider.
- Location not updating? Refresh the order screen. If it stays stuck, contact support through the app.
- Order delayed? Traffic and distance can affect timing - the live map gives you a real picture rather than a fixed estimate.
Frequently asked questions
How do I track my FlexiRider order?
Open the FlexiRider customer app and go to your active order. Once a rider is assigned, you can see their live location on the map from pickup to drop.
Why can't I see a rider on the map yet?
Live tracking starts once a rider has been assigned to your order. Before that, the app shows your order status as it looks for the nearest available rider.
How do I know my order was delivered to the right person?
Every FlexiRider delivery is confirmed with proof of delivery - an OTP, photo or signature captured at the point of handover - so there is a clear record of what arrived and when.
What do I do if tracking looks stuck?
Refresh the order screen in the app. If the rider's location genuinely hasn't updated for a while, contact support through the app for help.
