1. Order Cancellation by Customer
Customers may cancel an order:
- Before rider assignment: Free cancellation, full refund
- After rider assignment but before pickup: [FILL IN: Cancellation fee, if any]
- After pickup: [FILL IN: Refund eligibility — typically not refundable except for service failure]
2. Order Cancellation by Rider/Vendor
[FILL IN: Cases where rider or vendor can cancel — e.g., customer not reachable, address inaccessible, item unavailable. Compensation owed to customer.]
3. Auto-Cancellation
Orders are automatically cancelled when no rider can be assigned within the dispatch timeout window (typically 15 minutes). Full refund is processed automatically.
4. Subscription Cancellation
FLEXIRIDER subscription plans (e.g., FlexiPass) can be cancelled anytime via the App. Cancellation takes effect at the end of the current billing cycle. No refund for unused portion of current cycle.
5. Scheduled Order Cancellation
[FILL IN: How to cancel scheduled/future-dated orders — typically up to 1 hour before scheduled pickup time, fee structure.]
6. Refund After Cancellation
See Refund Policy for refund timelines and methods.
7. Contact
For cancellation assistance: customercare@bumore.in
8. Jurisdiction
This Cancellation Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.