1. Eligibility for Refund
Refunds are processed when:
- Order is cancelled before pickup (full refund)
- Rider cannot be assigned within timeout window
- Service is not delivered as per agreement
- Duplicate charges occur
[FILL IN: Other eligibility scenarios.]
2. Non-Refundable Cases
[FILL IN: Cases where refund is not provided — e.g., fraudulent claims, services already delivered as agreed, customer-initiated cancellation after pickup, etc.]
3. Refund Method
Refunds are credited based on the original payment method:
- Online (Razorpay): Refunded to the original payment instrument within 5-7 business days
- COD: Refunded to FLEXIRIDER wallet immediately, withdrawable to bank account
4. Refund Timeline
[FILL IN: Typical processing time — usually 5-7 business days for Razorpay, immediate for wallet credit.]
5. Partial Refunds
[FILL IN: When partial refunds apply — e.g., partial service delivery, agreed deductions for cancellation fees.]
6. Disputes
If you believe a refund is owed and not received, contact customercare@bumore.in within 30 days of the transaction.
7. Razorpay Compliance
This policy complies with Razorpay merchant agreement requirements and RBI guidelines for digital payments in India.
8. Jurisdiction
This Refund Policy and any disputes arising from it are governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.