1. Eligibility for Refund
Refunds are processed when:
- Order is cancelled before pickup (full refund)
- Rider cannot be assigned within timeout window
- Service is not delivered as per agreement
- Duplicate charges occur
Refunds are additionally eligible when: (a) the parcel is lost, damaged, or stolen while in our custody (subject to liability cap, see Shipping Policy); (b) Razorpay or wallet is charged but the order failed to create due to a technical error; (c) you are charged for a service tier (e.g., Express) that was not delivered; (d) a regulatory or platform issue prevents service completion through no fault of yours.
2. Non-Refundable Cases
Refunds are NOT provided when: (a) the service was delivered substantially as agreed and any complaint is cosmetic or preference-based; (b) the cancellation is initiated by the customer after pickup is completed; (c) the claim is determined to be fraudulent following our internal review; (d) the customer was unreachable at delivery and rejected re-attempt within the policy window (see Shipping Policy); (e) the address provided was incorrect or inaccessible and the rider made reasonable efforts to deliver; (f) the parcel contained restricted or prohibited items (see Shipping Policy).
3. Refund Method
Refunds are credited based on the original payment method:
- Online (Razorpay): Refunded to the original payment instrument within 5-7 business days
- COD: Refunded to FLEXIRIDER wallet immediately, withdrawable to bank account
4. Refund Timeline
Wallet credits are applied immediately upon approval and are usable for your next order. Razorpay refunds (UPI, card, net-banking) typically reflect in your account within 5-7 business days depending on your bank or payment provider. For COD orders where a refund is owed, the amount is credited to your FLEXIRIDER Wallet by default; bank transfer is available on request and processed within 7 business days subject to bank-detail verification.
5. Partial Refunds
Partial refunds apply when (a) only part of a multi-item order was delivered successfully — refund equals the value of undelivered items; (b) cancellation after rider assignment incurs the assignment fee (see Cancellation Policy), and the remaining amount is refunded; (c) a service-tier downgrade was applied at delivery (e.g., Express not available, fulfilled as Standard) — refund equals the price difference; (d) any other case mutually agreed in writing between FLEXIRIDER and the customer.
6. Disputes
If you believe a refund is owed and not received, contact customercare@bumore.in within 30 days of the transaction.
7. Razorpay Compliance
This policy complies with Razorpay merchant agreement requirements and RBI guidelines for digital payments in India.
8. Jurisdiction
This Refund Policy and any disputes arising from it are governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.