1. Service Area
FLEXIRIDER currently operates in [FILL IN: list of cities — typically Bengaluru, Chennai, etc.]. Service area expansion is announced via App notifications.
2. Pickup Window
For instant orders, a rider is assigned typically within 5-10 minutes after order placement. Scheduled orders are picked up at the requested time slot.
3. Estimated Delivery Time
Estimated time of arrival (ETA) is shown at order placement and updated in real-time as the rider progresses. Typical delivery within service area: 30-90 minutes depending on distance.
4. Delivery Confirmation
Delivery is confirmed via:
- OTP verification (rider enters customer-provided OTP at delivery)
- Photo proof of delivery (POD) — optional
- Customer signature — optional
5. Service Charges
Delivery charges are calculated based on distance, parcel type, and time of day. The full breakdown (base fare + per-km + COD handling fee + GST) is shown before order confirmation.
6. Failed Delivery
[FILL IN: What happens when delivery fails — customer not reachable, wrong address, recipient unavailable. Re-attempt policy, refund or return-to-sender options.]
7. Restricted Items
The following items are NOT permitted for delivery via FLEXIRIDER:
- Illegal substances
- Hazardous materials (chemicals, flammables)
- Live animals (except service animals with permits)
- [FILL IN: Other restricted items per Indian law]
8. Liability
[FILL IN: Liability cap for damaged/lost parcels — typically up to ₹X per parcel. Insurance options if any.]
9. Contact
Delivery issues: customercare@bumore.in
10. Jurisdiction
FLEXIRIDER operates in compliance with Indian law. Service area, liability, and dispute matters are subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.